Delete your account

In the app

Open Profile, then Privacy and data, then Delete account. Tomoe asks you to sign in again and to confirm. The account is deleted at once, and Tomoe returns to its welcome screen.

On the web

Enter your account's email address in the form at the end of this page. Google Firebase, which handles signing in to Tomoe, emails a link to that address; only an address with a Tomoe account gets one. Open the link and confirm with Delete account. The account is deleted at once. Each link works once.

By email

If neither works for you, write to privacy@tomoe.health from the email address of your account, with the subject Delete my Tomoe account. If you can no longer reach that mailbox, write from another address and name your account's; we then ask you to show that the account is yours. We delete the account within 30 days of the request and tell you by email when it is done.

What is deleted

• Your account in Google Firebase, with your email address and sign-in methods.
• Your profile, with your profile picture, and your consents.
• Your Library, plans and schedules, sessions and results, notes, check-in answers, the nights you log, goals and milestones.
• The readings and nights Tomoe read from Health Connect.
• Your conversation with the Assistant, your insight cards and your feedback on them, and the counts of your AI usage.
• The phones registered to your account, and the record of those you signed out.
• Your plan and the records of your Google Play purchases.
• The feedback you sent in the app.
• Everything else Tomoe's servers keep about your account.

Deleted data can remain in the database's backups for up to 2 days. Server logs hold a one-way hash of your account id and, when a Google Play order is voided, its order id, and are deleted within 30 days. Emails you sent us are kept until we have answered them and fixed what they report, and at most a year, and crash reports stay in Firebase Crashlytics for 90 days, linked to an installation, not to your account.

Before you delete

• Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first; if a renewal is charged after your account was deleted, write to us and we refund it.
• Plus for life ends with the account and can't be moved to a new one.
• Deletion cannot be undone. To keep a copy of your data, export it first in Privacy and data, under Your data.

Deleting some data instead

To keep your account but remove data, go to Privacy and data, then Clear and delete: you can clear your history, which deletes your past (sessions started, plans before today, nights, Health Connect readings, goal amounts and the inbox) and keeps your Library, schedules and plans from today on, goals, profile and the Assistant conversation. You can also clear the Assistant conversation with its insight cards. Your account and consents stay.